Procedure for return of products
Please contact us either on phone or though email and provide the Order id details.
Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that the product return is initiated within 30 (thirty) days of receipt of the article.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
We do not charge extra for returns and all replacements/pickups are done free of cost.
We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner.
Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.
Made-to-order/custom products cannot be replaced or returned.
For detailed procedures and questions, please refer to the Frequently Asked Questions.
After confirmation of order from our customer support team, products are couriered within three business working days or refer product description in-case of made to order products
Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
We have tied up with different delivery partners for shipping our products. Please refer the shipping partner’s site for more details.
Delivery charge vary depending on the value of the shopping cart. We charge a sum of Rs 100/- for each order below or equal to Rs 1100/-. There is no shipping charge for orders having value greater than Rs 1100/-
Custom duty charges, if any in your country, will be borne by customer