- At MuHeNeRa, we believe in satisfying our customer first. If there is any problem with the order after receiving like fabric defect, product defect or wrong product received you can email us at firstname.lastname@example.org and we would reply back to you within 30 minutes to 12 hours.
- MuHeNeRa will accept the returns within 3 days of receipt of the product. You can return the product back to us. We shall send a replacement of same value which you will have to choose from our product catalogs.
- In case of non availability of ordered product, we shall offer you any other product which is valued at 20% higher than the paid amount as a replacement. The same will be intimated to you within 24 hours of orders placed. The price of the replacement product will be considered at its full value.
- In case of multiple products order, if we are not able to provide any product due to unavailability of it, you will be asked to select an alternate product against it and can refund you the difference if any.
- If this does not work we would consider refunding that particular amount back. The product will have to be returned by you to our Operation Office address : MuHeNeRa, 105, ndr plot no. 21, Muktai, Tilak Nagar , Chembur , Mumbai 400089 . Ph. no. 09769979969. The courier charge shall be refunded if the product is not as per description. In case of exchange, you will have to bear the cost of return. Refund will be done within 48 hours of Products received back.